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FAQs

What is the minimum booking duration?
Our properties are available during high season (mid-June to early-September) for weekly rentals generally. There are a couple of exceptions – please ASK. During our quiet season (early-September through mid-June) many of the properties are available for 2 or 3 night minimum and there is greater flexibility for changeover days for weekly bookings. Some properties will allow short stays during the 3rd week of June but this is at the discretion of the Owner.

What are the check-in and check-out times?
General check-in time is after 4:00 p.m. Check-out time is before 11:00 a.m.  However, these times may vary depending on the property and the season. During high season, these times are non-flexible. Please arrive no earlier than your stated check-in and make sure you are 100% packed and out of the house prior to your stated check-out, as the property owner or agent needs ensure that the property is ready for our next guests.

Please check your booking confirmation letter for your specific check in/check out times. During quiet season, late check-out and early check-in may be available for a fee depending on the property.

How can I make a payment for my vacation rental?
Payment by Visa, Mastercard and Discover are accepted. 

Will I be charged HST and/or other taxes?
Some properties charge 13% HST tax. Please check the individual listings for more information.

Will my Damage Deposit be cashed or processed?
The damage deposit is provided to Sandbanks Vacations via credit card pre-authorization at the time of booking. In some cases, we will require the refundable damage deposit to be paid upfront. If damage, extra mess or a violation to the terms of the Rental Agreement has been identified prior to the next guest arriving, the renter will be notified generally within 72 hours of departure.

Upon departure, you are requested to leave the property tidy and free of trash, follow the checkout instructions at the home and have the furniture returned to its original place. If the property is not left in reasonable condition, or if a violation of the Short-term Rental Agreement takes place, then a charge will apply.

14 days after you check out, the pre-authorization automatically expires and a damage deposit can no longer by processed. In the case of pre-paid damage deposits, it may take 14-21 days for the refund to show up on your statement depending on your processor's refund policy.

What if I have to cancel my booking?
Please see our Cancelation Policy.

What if I wish to change my dates?
Please make sure you are certain about your dates prior to booking. If you change your dates after a contract has been issued, contact our office and we will make the changes. There will be a charge to do so. Please see our Cancelation Policy.

Do I need to bring my own linens, bedding, and towels?
Bed, bath and kitchen linens are supplied by most vacation rental properties, while others expect you to bring your own. All properties provide blankets / duvets and pillows. Most properties expect you to bring your own beach / outdoor towels. Please check the individual property listing for detailed information about these and other amenities.

Can I have guests?
There is nothing nicer than being able to invite friends and family to join you while you’re on vacation.  In most cases you are welcome to have guests during the day.  The number of daytime guests should be reasonable and you are required to ensure that your guests respect the property and neighbours. Overnight guests should be limited to a number included in your Short-term Agreement and should never exceed the maximum occupancy for each property. Please note the maximum occupancy guidelines in each property listing.

Can we drink the water?
Please check the individual property listings to determine if the property offers drinkable (potable) water.

What if I want to start a fire at the property or bring my own fire pit?
Most cottages offer a fire pit, but not all. Prior to starting an outdoor fire, local law requires you to call the Permit Department to notify them of a fire planned. You will need to ensure there is no “burn ban” on and this information should be relayed when you call the Permit office.  Often you will find the permit in the guest guide book at the property or on the fridge. You will be asked to provide the permit number and fire route address (usually the 911 address). Please use care when building a fire. Never leave the fire unattended and have several buckets of water on hand prior to building the fire.

For those who wish to bring a fire pit, you must 100% okay this with us or the Owner and a fire permit must be arranged with the Permit Department prior to your stay.

What do I do with my garbage?
Weekly garbage and bi-weekly recycling pick up is provided by the Municipality of Prince Edward County.  Please help keep the County green by sorting the recyclables (plastic/cans, glass, paper/cardboard). Use the appropriate containers for garbage to avoid attracting wildlife. Instructions for garbage removal will be provided at each individual property.

Is there a phone on the property? What about cell phone reception?
Some properties have telephones you can use for local calls. For the majority, you will need to bring your cell phone to the property. Please note: cell phone reception is not guaranteed to be great at remote County locations. Check with your cell phone provider as to whether they have a tower near your rental home.

Can I use my cell phone?
Don’t assume your cell phone will work throughout Prince Edward Country as some areas of the county have limited cellular service (depending on the service provider). Check with your service provider to determine if your area has service.

Do I have to clean the cottage?
We request that you leave the cottage tidy. This means general cleanup and restoration such as returning furniture to its original place, washing all dishes, glasses, and countertops, and removing bottles and excessive garbage etc. before leaving the property. There will be a check-out list at most properties and if you ever have questions, do not hesitate to ask!

If linens are provided, you do not need to launder them. Just turn down the beds that were used and the cleaners will take it from there.

Renters may be charged for additional costs if the property is left in an unreasonable condition.

Who do I contact if I have a question or concern during my stay?
This information can be found in your Welcome Package (emailed out 4-6 weeks prior to your arrival). If you have questions or concerns we encourage you to contact the the property owner or the contact listed in your Welcome Package and if they are not available, Sandbanks Vacations. Our emergency number can be found in your Welcome Package for after-hours emergencies when the property owner or contact cannot be reached.

Please make sure to add [email protected] to your contact list so that essential communications do not filter into your Junk Mail box.

Can I bring my pet?
Certain properties are pet-friendly and would gladly welcome your furry friends. Please ASK before assuming your pet is able to stay. This information as well as information regarding pet fees is found in each individual property listing.  Please click here for our pet policy.