How can I make a payment for my vacation rental?
You can use a major credit card, PayPal, cheque/money order. Credit card payments can be made to County Vacation directly by phone or through PayPal. We accept MasterCard, Visa and American Express.
Cheques/money orders should be made payable to CountyVacation.
What is an advance booking?
Booking a rental property earlier than six weeks before the arrival date.
Will I be charged HST and/or other taxes?
Some properties charge 13% HST tax. Please check the individual listings for more information.
Will my Damage Deposit be cashed or processed?
A damage deposit is held as security in the event of damages or when terms or conditions of the Short-term Rental Agreement are not followed. Upon departure, you are requested to leave the property tidy and free of trash and have the furniture returned to its original place. If the property is not left in reasonable condition, or if a violation of the Short-term Rental Agreement takes place, then a minimum charge of $ 100.00 will be deducted from your Damage Deposit.
The damage deposit is provided to County Vacation in post-dated cheque form or a preauthorized credit card payment at the time of booking. Fourteen days after you check out, the damage deposit will be returned to you or the preauthorized credit card will expire and be destroyed. If during the post-rental inspection by the owner (or owner’s agent) damage or a violation has been identified, the renter will be notified within the 14 day time limit.
The Damage Deposit amount is determined solely by the owner or agent.
Can I have guests?
There is nothing nicer than being able to invite friends and family to join you while you’re on vacation. In most cases you are welcome to have guests during the day. The number of daytime guests should be reasonable and you are required to ensure that your guests respect the property and neighbours. Overnight guests should be limited to a number included in your Short-term Agreement and should never exceed the maximum occupancy for each property.
Please note the maximum occupancy guidelines in each property listing.
Is there a phone on the property? Can I make long distance calls?
Many properties have telephones you can use for local calls. For long distance calls please bring a calling card. Check the property listing to see if they offer a telephone.
Can I use my cell phone?
Don’t assume your cell phone will work throughout Prince Edward Country as some areas of the county have limited cellular service (depending on the service provider). Check with your service provider to determine if your area has service.
Do I have to clean the cottage?
We request that you leave the cottage tidy. This means general cleanup and restoration such as returning furniture to its original place, washing all dishes, glasses, and countertops, and removing bottles and excessive garbage etc. before leaving the property.
If linens are provided you do not need to launder them. Just turn down the beds that were used and the cleaners will take it from there.
Renters may be charged additional costs if the property is left in an unreasonable condition.
What if I have to cancel my booking?
Please see our Cancellation Policy.
What is the minimum booking duration?
Most of our high season summer bookings are a minimum of one week. During our quiet season (mid-September through mid-May) many of the properties are available for two to three day bookings and there is flexibility for change over days for weekly bookings.
Who do I contact if I have a question or concern during my stay?
If you have questions or concerns we encourage you to contact our County Vacation office, the property owner, or the local contact listed on your Short-term Rental Agreement.
What do I do with my garbage?
Weekly garbage and bi-weekly recycling pick up is provided by the Municipality of Prince Edward County. Please help keep the County green by sorting the recyclables (plastic/cans, glass, paper/cardboard). Use the appropriate containers for garbage to avoid attracting wildlife.
Can we drink the water?
Please check the individual property listings to determine if the property offers drinkable (potable) water.
What are the check-in and check-out times?
General check-in time is 4:00 p.m. Check-out time is 10:00 a.m. However, these times may vary depending on the property and the season. Please respect these times, as the property owner or agent needs ensure that the property is ready for our next guests.
Please check your booking confirmation letter for your specific check in/check out times.
Do I need to bring my own linens, bedding, and towels?
Linens and towels may be provided by some vacation rental properties, while others expect you to bring your own. Most properties provide blankets and pillows. All properties expect you to bring your own beach towels. Please check the individual property listing for detailed information about these and other amenities.